holistic approach

Unveiling Deeper Needs: Putting Customers First in the Custom Equipment Design & Build Process

Written by: Lori Runyan, VP of Program Management at Owens Design In the fast-paced business world, it’s easy to prioritize streamlined processes and criteria fit, while inadvertently shortchanging customer-centricity. As a leader in the engineering sector, I have witnessed how the relentless pursuit of technical excellence can overshadow the deeper needs of our customers. In […]